AX Bactericidal Cleaner

Returns Policy
Shipping, Returns & Cancellations Shipping We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. UK Mainland Shipping Costs Guide : Order Value : £0.01 - £14.99 + vat: £7.95 £15.00 - £24.99 + vat: £5.95 £25.00 - £34.99 + vat:£3.95 £35.00 Plus: FREE Returns & Cancellations We offer a No Quibble 14 day returns policy for stationery items. The goods must be in a re-saleable condition in the original undamaged packaging. You may arrange a return online or contact us and we will arrange a collection for you. All food & drink items and replacement keys we are unable to accept for returns (i.e. biscuits, coffee, mineral water etc) If a delivery charge has been paid we are unable to refund this charge on the returned item. Items over our 14 days may be accepted for return but may not be refunded at the full original value. Cancelling a colour coded Furniture Item already ordered but not yet delivered Any furniture Item with a Green Delivery Lead Time: Cancellation within 48 hours of original order date - no cancellation charge. Cancellation to within 72 hours of Delivery a 10% Cancellation Charge of item(s) value will apply. Cancellation with less than 72 hours before Delivery a 25% Cancellation Charge of item(s) will apply. Any Furniture item with a Blue Delivery Lead Time: Cancellation within 48 hours of original order date - no cancellation charge. Cancellation to within 72 hours of Delivery a 60% Cancellation Charge of item(s) will apply. Cancellation with less than 72 hours before Delivery a 75% Cancellation Charge of item(s) will apply. Any Furniture Item with a Orange Delivery Lead Time: Cancellation within 48 hours of original order date - no cancellation charge. Cancellation to within 72 hours of Delivery a 30% Cancellation Charge of item(s) value will apply. Cancellation with less than 72 hours before Delivery a 75% Cancellation Charge of item(s) will apply. Returning a colour coded Furniture Item already delivered For a Blue / Green / Orange coded Furniture item that you have already received and subsequently do not want and wish to return the following applies: The cost of the original delivery will be deducted from any credit and refund. The cost is £50.00 + vat (per delivery). The cost of collection and return of the items to Stonehill if we are required to collect is also deducted from any credit and refund. The cost is £50 + vat (per item, per collection or attempted collection). The cost of attempted delivery and return of the items to Stonehill is also deducted from any credit and refund. The cost is £65 + vat (per item, per attempted delivery). Items must be in saleable condition and with the original packaging. If we are required to re package the items the cost is £20.00 + vat per item. Blue and Orange coded items are made to order items and are refunded at 65% of original purchase price (less any collection and/or delivery charges if applicable). Green coded items are stocked items and are refunded at 90% of purchase price. You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You should expect to receive your refund within ten days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.